Warranty

  • 1. Any problems (Except for misuse / violent damage) happened E-scooter within 3 months, Cityrover will offer free parts to user, and offer technician instruction video to replace the parts after the Cityrover staff communicate and check the problem, and make sure user can use the scooter after replace problem part.
  • 2. You can buy all parts in my shop, and we also provide 3 months warranty.
  • 3. For parts that are not yet in the store, you can contact me for purchase.
  • 4. We don't support cancel order or refund after shipped, because after shipped out, the goods can not be returned back to us!
  • 5. If you don't like Cityrover S5 after you get it, you can send it to your friends as a gift and pass pleasure on.

Terms of Service

Thank you for visiting and shopping at www.city-rover.com. Following are the terms and conditions that constitute our Shipping Policy.

  • 1.Easy to buy;(Accept Various credit card ;Paypal, Apple pay )
  • 2.Strict and professional Quality control;(Professional technician team,test equipment and workshop)
  • 3.Fast and money saving delivery;(Shipping cost including custom tax cost)
  • 4.Professional and in time Pre-sale and after sale customer service support;
  • 5.Constant City rover user stories sharing and interaction;
  • 6.Basics and knowledge about e-scooters sharing from City Rover.
  • 7.Office time:8:30-10:00 Monday to Saturday ( For Vacation plan of National Day and Chines New Year Festival, relative notice would be posted in advance)

Domestic and International Shipment Processing

All orders are processed within 2-3 business days if otherwise stated in checkout page. Please check checkout page for specific shipping dates for different products. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

We ship items to following countires
1 USAmainland,Canada,EU,Singapore,Malaysia,Thailand,Burma,Vientnam,Laos,Bengal,Taiwan,Russian, Belarus,Ukraine,KZ,U.A.E,Bahrain (including tax)
2 Norway,Sweden,Auatrilia, Newsland,Korea,Phillippines (not including tax)
3 other countries.
Pls check destination countires before you place your order. And you may contact with CityRover customer service for shipping cost or tax.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Thank to our professional shipping agent and the channel we choose, for the consumers from USA and Canada, we can offer one-stop considerate service, and including all cost and handling like tax cost,and customs declaration,consumer just need to place order and waiting for package. (Remark:While if support or assistance needed, we will make a call to consumer in advance, and hope you can also understand and support.)

(Cityrover is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). )

Damages

If any products damages or lost during shipping, please contact us for assistance.Please save all packaging materials and damaged goods for our reference.

(Insurance)

Working Principle

Q: How it works?

A: Step one of your foot on the scooter deck, then press accelerator with your right thumb to start your scooter, after that put another foot on the deck.When you try to slow down or stop, press EBS brake with your left thumb,and use footbrake for sudden stop if necessary.

Q: Is it easy to learn riding?

A: Yes, it’s pretty easy to learn,easier to learn hoverboard and bike, just take 2 or 3 minutes to master riding skills.And since it’s controlled by hand, so it’s more safe to ride a self-balance scooter.

Q: Do I need any certification/license to ride Cityrover S5 ?

A: You do not need any certification or license to ride Cityrover S5 scooter. You can use it everywhere you can ride a bike or a skateboard.

Q: Can I ride my Cityrover S5 in every weather condition?

A: We don’t suggest to ride the scooter in rainy weather,,although it’s with IP54 level.Remember safety always comes first,and Always take your safety precautions for a smooth ride.

Q: Is my Cityrover S5 waterproof?

A: The IP lever of Cityrover S5 is IP54.

Q: Can I ride uphill / downhill?

A: Cityrover S5 can climb up to 20 degrees of slopes and climb down in a controlled manner using rear backup footbrake and EBS electronic braking system.

Q: Do I need to fully charge my Cityrover S5 before every ride?

A: You do not need to fully charge your Cityrover S5 before every ride. Yet, it would be better to check battery status before every ride and charge your Cityrover S5 considering the distance you will go.

Q:Do I need to charge the battery when I receive the City Rover S5 scooter?

A: Yes,you need to. You can charge it fully before riding it,because the battery itself still got some minor discharge,although we test and charge each scooter fully before we make shipment.

Shipping

Q: Do you ship worldwide and what is the shipping costs?

A: Yes, we ship worldwide, but also there are some places we can not reach. You may ask our customer sevice if you are not sure.

Q: How can I change my shipping address?

A: In order to change your shipping address or any other contact information, you can contact us via email or phone. Please do all necessary changes at least 48 hours before your electric scooter is scheduled to ship. We will make the changes for you.

Q: When will you ship, if i order today?

A: We will ship your electric scooter within 3-5 days of the day you order!

Q: What's the current shipping time?(From the shipped date by Logistics company)

A: United States: Approximately (10)days
Canada:Approximately (10)days
(Since near Black Friday and Christmas,It's the busy season for the Logistics company,so the shipping time might be a little later )

Q: Will i receive a tracking number?

A: Yes! we'll fill in the tracking number through your order after the Cityrover S5 is shipped.
Please note that the tracking time stated on your tracking number might be not accurate, as we are utilizing a special shipping method. (The status would be updated till the package arrived in your country,while no worry )

Q: Do I need to pay for tax?

A: No! You don’t. The tax is included in the shipping fee.

Return or Order Cancellation

Q: What is your return policy?

A: For return policy, Please check Return Policy to learn more details

Q: Can I cancel my order?

A: In order to cancel your order, you can contact us via email or phone. Please inform us if ou would like to cancel your order at least 48 hours before your electric scooter is scheduled to ship

Wondering

Q: Can I ride Cityrover S5 on sidewalks?

A: Cityrover S5 can handle all urban terrains smoothly, but it is important to check your speed on sidewalks,your local laws/regulations. Always remember to take precautions against every changing conditions. A polite smile,slow down would be a nice way to introduce your Cityrover S5 to pedestrians.

Q: Can I carry my Cityrover S5 easily or does it fit to my car trunk?

A: City Rover is lightweight for easy carrying, and compact enough to fit in your car trunk. So it’s up to you.

Q: What regular maintenance should I do to my Cityrover S5 ?

A: Some regular maintenance are necessary to keep your Cityrover S5 in good condition,and make it with longer life span. For the specific method,Please refer the user manual,or contact our technician.

Q: I have a few questions and would like to gather more information. Can I call Cityrover

A: You can call us for any support. We would be happy to hearing from you! Please do not hesitate to contact us.

Q: Can I use my charger in any country?

A: We shall send the charger plug as per your country (in address), if you need other charger plug, pls contact with CityRover customer in advance.

Price & Promotion

Q: How do you make such a great product at such a good price?

A: 1,Factory to user outlet
2,Low margin marketing strategy to promote Cityrover brand.
3,Cityrover loves e-scooter and ECO so much, and care more about product it self,and ECO responsibility to Society
4,At last:To share our store link to SNS,introduce to your friend,or attend our festival activity can get extra coupon to get discount.

Cooperation

Q: Want to be a Cityrover retailer/distributor?

A: For further business cooperation,please contact Miss Jenny Xie for further discussion,we would love to expand Cityrover together with you.

Warranty Policy

Three months for any defects in the manufacturing and workship of the product.

  • - CityRover will ship new parts for free to customers and technician instruction video to replace the parts, but shipping fee will be collected.
  • - You can buy all parts in my shop, and we also provide 3 months warranty.
  • - For parts that are not yet in the store, you can contact me for purchase.
  • - This limited warranty does not cover normal wear and tear Motors,rear brake,,water damage,artificail damage.
  • - Any cutomization or alterations to the scooter,merchanical parts , or electronics will avoid your warranty and likely cause the scooter to be completely inoperable, so alter at your own risk.

CityRover gives no warranty regarding the life of the batteries used in its products. Actual battery life may vary depending on a number of factors, including the configuration and usage of a product.

Refund Policy

Returning Products within 7 Days of Delivery:

If you are not satisfied with the product(s) that you purchased through our Website, you may return the product(s) within 7 days from the date that we deliver the applicable product(s) for a full refund less of a $150 restocking fee, as further described in this paragraph. After the restocking fee, CityRover will provide a refund for the cost of the product(s) not including any shipping charges (outbound or inbound) within 7 days of our email to you confirming your refund. The product(s) must not be abused or damaged as determined in our sole discretion. Abuse may result in a refund reduction. this includes any parts that cannot be sold "like-new", including worn wheels, scratched tube, dirty or torn grip tape, etc.

Follow these steps to return the product(s) purchased through our website within 7 days of the date that we deliver the applicable product(s):

  • - Contact our Support team (order@city-rover.com) to initiate the return process and obtain authorization to submit the Products for return.
  • - Pack the Products in the original packaging or mail in a sturdy box to ensure the products will be returned without damage.
  • - Once the product(s) are received and verified, you will receive a confirmation email with the details of your refund.
  • - The product(s) must be received by CityRover within 30 days of the date that we delivered the product(s). CityRover is not responsible for recovering the product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if CityRover does not receive the returned product(s) within 30 days of the date that we delivered the product(s), you will not be entitled to a refund.

For any quetions,pls contact us at: order@city-rover.com